Improve workflow efficiency & shorten response times through a NOC solution packaged & priced just for you

GLOBAL NOC SERVICES: THE LEADER IN THE FIELD

Maximize uptime and performance with our award-winning 24x7 NOC Support and NOC Operations Consulting services. We deliver global NOC Lifecycle Solutions® including NOC support, optimization, design, and build services to enterprises, communications service providers, and OEMs.

Submit the form below to tell us a little about your NOC support needs. We'll respond within one business day to learn more about your business challenges, answer questions, and provide possible solutions with a personalized quote if desired.

Custom NOC services pricing modeled for activity level & operational value

We provide a suite of NOC solutions that meet the specific needs of your technology environment and operational workflow. Rather than incremental pricing common in licensing models, we develop custom NOC solutions and price them to provide maximum value and cost-effectiveness. Depending on factors such as environment and activity level, we determine an optimal pricing model before arriving at a final quote.

Contact us to schedule a discovery call and request a customized quote.

Device-based pricing

This model calculates pricing based on the types and quantities of devices (or “nodes”) you need to be monitored and supported by the NOC. While simple and predictable, it can lead to paying for unused services, so it may not offer the best value.

Adaptive operational activity pricing

This model sets a flat rate based on actual NOC activity levels across your supported infrastructure, measured over time. It aligns pricing with actual service usage, establishing healthy incentives for good network management.

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Service includes capability, expertise, & value-adds in all areas of NOC operations & support

Whether you need to build, improve, or outsource your NOC support operations, our pricing includes the full range of expert resources fit to meet the needs of your environment.

Event Monitoring & Management
Incident Management
Problem Management
Capacity Management
On-demand NOC Support
Service Transition
- Planning & Support
- New Service Onboarding
- Change Management
- Service Asset & Configuration Management
Service Reporting & Service Analysis
Complementary Support Services
- Platform Integration Services
- Client Runbook Development
- Client Infrastructure Management Setup
- Custom Functionality
- Provisioning

Enterprise

Network
Cloud
Servers
Databases
Storage
Applications
Service Desk
Tier 1-3 Support

Service providers

White-label Support
Layer 0, 1, 2, 3 Technologies
SD-WAN, SDN, NFV
Carrier Support
Service Desk
Tier 1-3 Support

OEM

White-label Support
Optical, Ethernet, IP Technologies
SD-WAN, SDN, NFV
Span Management
Field Support
Product Support
Service Desk
Tier 1-3 Support

Complete NOC monitoring & support services

Infrastructure issues prevent you from focusing your attention where it's needed most: innovating and growing your business. Without an effective NOC, persistent support issues lead to expensive project delays, endless stress, and serious vulnerabilities that threaten your business.

Our NOC solutions enable you to meet demanding infrastructure support requirements and gain full control of your infrastructure's technology, support, and operations.

NOC Support Services

Need us 24x7? Our NOC support services are tailored to meet the needs of your technology environment and operational workflow across all support areas.

We’re always there when you need us.

NOC Operations Consulting

We diligently assess internal and external support requirements and draw on operational best practices to provide tiered organization structures, define appropriate workflows, and provide full operational visibility into your infrastructure and support.

Work with our NOC experts to identify meaningful metrics and develop detailed reports for top NOC performance.

Get custom NOC support at the tier you need

Our multi-tier operational support structure enables managers to leverage the lower-cost first-level or Tier 1 team to perform routine activities, freeing up high-level technical teams to focus on more advanced support issues.

With a tiered support structure in full alignment with the ITIL framework, our NOC can rapidly respond to incidents and events and continue to implement changes as needed, all under a more cost-effective service model.

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Give your engineers a rest—we've got it covered

Let your technical team focus on projects that support revenue growth, not low-level maintenance that keeps them up at night. Our 24x7 Service Desk is here to handle these and other support tasks so your engineers can invest their time and attention where it matters most. Through our NOC support framework, we significantly reduce the burden on internal support teams by handling at Tier 1 what many organizations are forced to utilize advanced technical staff for—sometimes by as much as 90%.

Faster reaction, faster resolution

Around-the-clock service means precious time isn't lost in the logistics of logins and all the other tasks that slow down recovery. Each support process is documented, understood, and trained on by those delivering service so the right information can be gathered and passed on to the appropriate team as quickly as possible.

Trusted by leading enterprises, service providers, & OEMs

We really value the INOC team's understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.

Joe Phelan, Vice President, Customer Service

Adtran

INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support.

George J. Cornachini, Global Technology Consultant

Digital Realty

INOC plays a critical role in protecting vital terrestrial and subsea networks that demand the very best in monitoring. To us, an issue left undetected can compound into a multi-million-dollar fix. INOC’s expertise and responsiveness have become indispensable for our clients who rely on these networks. Notifications are escalated exactly where they need to go, and we can meet virtually any reporting demand our clients bring to us.

Charles Cumming, Global VP of Operations

Aqua Comms

FREE CASE STUDY

Case Study: Large Data Center Company

Learn how INOC built operational capacity and reduced response time for a large data center, colocation, and interconnection provider with more than 20 facilities across the United States.

Read the Case Study

Tell us a little about yourself, your infrastructure, & your challenges

We'll follow-up within one business day by phone or email to learn more about your business needs, make sure all your questions are answered, and provide recommendations with a personalized quote.