White paper Top 11 Challenges to Running a Successful NOC — and How to Overcome Them

From NOC engineers on up, every member of your team requires an efficient framework to analyze network data and resolve issues quickly.

Management needs to capture metrics dynamically to improve support efficiency. Leadership requires clear visibility and actionable insight into network operations to execute.

Download this free white paper to learn how to overcome the top challenges in running a successful NOC.

About the white paperHere’s the main idea.

The NOC provides the foundation for an effective and scalable technical support operation, which is critical in today’s “always-on” environment. Yet, most NOCs, in both the service provider and enterprise markets, fail to deliver the desired service levels while consuming significant management and financial resources.

The biggest reason for this failure is that companies don't have an authoritative blueprint to follow — one that outlines the aspects of a successful NOC based on company strategy, technology infrastructure, tools, and service requirements. However, this is just one of many number common challenges in running an efficient and effective NOC.

In this white paper, we identify the 11 challenges we see NOCs encounter most often and provide useful insight into addressing each of them.

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The inside look Tackle top challenges head-on

Most network operations centers fail to meet the service levels demanded of them. This guide helps you make sure yours isn’t one of them. Read this guide to discover:

The top challenges that prevent NOCs from hitting their performance targets
How to solve those problems
Practical steps you can take to get to work right now

The benefits Best practices from top-performing NOCs

Use this guide to better understand the challenges keeping your operation from peak performance.

Learn how to classify your NOC activities into functional categories so you can better address them.

See a sample set of operational metrics.

Discover what you need to consider in determining an efficient staffing strategy.

You're in good company Trusted by Leading Enterprises, Service Providers and OEMs

Adtran

AT&T

SDI

AquaComms

INOC plays a vital role in keeping our enterprise infrastructure up and our stress levels way down. This level of NOC support doesn’t just lead to faster resolution times—it enables us to be proactive in preventing issues. I’d recommend their platform to any organization that needs a dependable support partner.”

Kelly “Colleen” Jacobs, Program Manager, Department of Veteran’s Affairs, AT&T Business

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