Network

We ensure reliable and uninterrupted service for network providers of all sizes. Our 24x7 NOC team keeps you online and your customers happy.

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network

NOC service for network support

Our NOC engineers are experts in Carrier Ethernet, Optical, DWDM, IP, microwave, DAS, WiFi and a variety of other technologies. From equipment failures to fiber cuts, they have detected and quickly resolved thousands of service disruptions for network providers.

We mitigate carrier circuit issues, troubleshoot equipment problems, coordinate and dispatch field support, and communicate with your customers on your behalf. Whatever you need, our team can take it on with confidence.

 

Explore our areas of technical expertise

Discover how we apply decades of experience to reveal every opportunity for enhancement within your IT environment and achieve optimal performance and availability though award-winning NOC support.
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Optical

We take optical infrastructure support to the next level. Having worked on hundreds of optical fiber networks, we improve performance and solve problems before they affect end-users.

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Subsea

Your submarine cable systems require a NOC that can respond to issues quickly, completely, and reliably. Our subsea cable and terrestrial network support services do just that for organizations around the world.

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Ethernet, IP, MPLS

We support both layer two and three technologies including Ethernet, IP, and MPLS services delivered across all modern networks.

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SD-WAN

Keep all your locations reliably connected with full visibility into the SD-WAN network and get effective 24x7 issue management.

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DAS & Small Cell

Whether you’re a neutral host provider, systems integrator, or carrier, we help you improve your network’s reliability. Monitor and identify critical issues across hundreds of DAS networks and thousands of nodes.

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Microwave

Your microwave networks need a NOC that can quickly respond to problems and diagnose critical operational parameters. We do it every day (and night).

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“INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support.”

Digital Realty logo George J. Cornachini, Global Technology Consultant
Digital Reality

"INOC plays a critical role in protecting vital terrestrial and subsea networks that demand the very best in monitoring. To us, an issue left undetected can compound into a multi-million-dollar fix. INOC’s expertise and responsiveness have become indispensable for our clients who rely on these networks. Notifications are escalated exactly where they need to go and we can meet virtually any reporting demand our clients bring to us."

AquaComms logo Charles Cumming, Global VP of Operations
Aqua Comms

Dive into our resources

  • Get a clear and concise introduction to outsourced NOC support in our definitive guide.
  • Learn three factors to consider when deciding to outsource or not in our handy decision guide.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • Get an introduction to outsourced NOC staffing models in our staffing guide.
  • Take a look at our onboarding process and what to expect if you turn up support with us.
  • Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
  • Explore a few best practices in our guide to ITIL incident management.
  • Start improving MTTR and MTBF in your optical networks with our eight tips.
  • Get some unique perspectives on managing cloud infrastructure in our blog post.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.

  • Learn how INOC partnered with SDI Presence to reduce ticket volume by 50% and increase monitoring accuracy by 25% for critical infrastructure customers.

Get in touch

Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.

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Become an INOC VISION Partner

Need to deliver 24x7 NOC support to your customers? Become an INOC VISION Partner and get the NOC capabilities you need at a fraction of the cost and complexity.

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