24x7 Managed NOC Services for Referral Sales Agents

Looking for a NOC partner who can help you work and close more customers? We’re always looking for experienced individuals qualified to analyze and advise clients through a traditional referral compensation model.

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Expand your current customer relationships and tap into new ones with a strategic NOC partner.

We partner with sales agents through traditional commission-based referral arrangements. If you’re a sales agent actively engaging enterprise-level accounts with a clear need for industry-leading 24x7 NOC services, we’d love to connect and see how we can help your prospect find the solutions they need.

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Free White Paper Top 10 Challenges to Running a Successful NOC

Download our free white paper and learn how to overcome the top challenges in running a successful NOC.

COMPREHENSIVE 24X7 NOC SUPPORT Managed NOC service at every level of technical support

Our multi-tier operational support structure enables managers to leverage the lower-cost first-level or Tier 1 team to perform routine activities, freeing up high-level technical teams to focus on more advanced support issues. By following an operational methodology that utilizes a tiered support structure in full alignment with the ITIL framework, our NOC can rapidly respond to incidents and events and continue to implement changes as needed, all under a more cost-effective service model.

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Notification Support

We detect and identify events from alarms, calls, and emails related to network and security equipment, circuits, cloud infrastructure, and applications. This also includes creating incidents and notifying or escalating them to the client or customer until the incident has been acknowledged.

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Tier 1 Support

At Tier 1, support includes initial event correlation, infrastructure, and services impact determination, and incident prioritization within established SLA timeframes—in addition to the scope of Notification Support. We work the vast majority of issues to resolution without impacting your team at all. Our Tier 1 resolution rates typically sit between 60% and 80% of all issues.

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Advanced (Tier 2 & 3) Support

Our advanced support team expands on Tier 1’s expertise to include a deeper, investigative level of troubleshooting expertise in network and IT technologies along with specialized knowledge for highly-involved resolution.

Access our complete NOC service catalog and give your customers the support they need, 24x7.

Our service catalog covers a wide range of operational support functions for proactively monitoring, detecting, and measuring service availability and performance across your customers’ infrastructures and support operations—24x7 or whenever you need us. Expand the sections below for a sample of our comprehensive service catalog. Partnering MSPs white-label these services for their own service catalogs. 

INOC service catalogue

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Why partner with us?

Who are our VISION Partners?

Value-Added Resellers (VARs) and System Integrators (SIs)

Builds and supports client infrastructures by combining hardware and software from multiple vendors.

Managed Service Providers (MSPs)

Delivers services, such as network, application, infrastructure, and security, via ongoing and regular support and active administration of customer environments.

Alliance Partners (OEMs)

Network equipment manufacturers that rebrand (white-label) INOC’s services and sell them to their end customers.

Strategic Technology Partners

Strategic technology partners are part of an ecosystem that provides additional technology services.

Referral Sales Agents

An experienced individual qualified to analyze and advise a client compensated for a referral.

We keep good company. Join other leading technology innovators accelerating their business with INOC.

Strategic Technology Partners
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VISION Partners get results. Here are a few of their stories.

Expand the sections below to see how the VISION Partner Program is enabling our partners to get a competitive advantage in the market and reach their revenue goals.

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What’s your NOC solution?

“INOC’s willingness to be flexible and help customize the engagement while also making recommendations about the support function, in general, were huge motivators for our client. INOC was willing to start slow and gradually transition them from having dedicated hands to shared services for us over the course of two or three years. That’s something no other partner was willing to do. Rather than forcing the client into their own processes, INOC took the time to understand what the problem was, who the people were, what outcome they were looking for, and then craft a custom solution that wasn’t a seismic change for the engineers. Some of the process improvements were made more comfortably over time.”

SHI logo Troy Weber, Enterprise District Sales Manager
SHI

“[A] big motivator for working with INOC was its ability to navigate the interpersonal dynamics of a massive enterprise. Our client had multiple CTOs, CIOs, and about two dozen IT SVPs. INOC was able to galvanize all these stakeholders by demonstrating real thought leadership in their discipline. They could show what’s likely coming in two or three years in terms of automation and machine learning—and how DevOps was going to play into support. That was super important to our client.”

SHI logo Troy Weber, Enterprise District Sales Manager
SHI

“INOC’s willingness to be flexible and help customize the engagement while also making recommendations about the support function, in general, were huge motivators for our client. INOC was willing to start slow and gradually transition them from having dedicated hands to shared services for us over the course of two or three years. That’s something no other partner was willing to do. Rather than forcing the client into their own processes, INOC took the time to understand what the problem was, who the people were, what outcome they were looking for, and then craft a custom solution that wasn’t a seismic change for the engineers. Some of the process improvements were made more comfortably over time.”

SHI logo Troy Weber, Enterprise District Sales Manager
SHI

“[A] big motivator for working with INOC was its ability to navigate the interpersonal dynamics of a massive enterprise. Our client had multiple CTOs, CIOs, and about two dozen IT SVPs. INOC was able to galvanize all these stakeholders by demonstrating real thought leadership in their discipline. They could show what’s likely coming in two or three years in terms of automation and machine learning—and how DevOps was going to play into support. That was super important to our client.”

SHI logo Troy Weber, Enterprise District Sales Manager
SHI

“INOC’s willingness to be flexible and help customize the engagement while also making recommendations about the support function, in general, were huge motivators for our client. INOC was willing to start slow and gradually transition them from having dedicated hands to shared services for us over the course of two or three years. That’s something no other partner was willing to do. Rather than forcing the client into their own processes, INOC took the time to understand what the problem was, who the people were, what outcome they were looking for, and then craft a custom solution that wasn’t a seismic change for the engineers. Some of the process improvements were made more comfortably over time.”

SHI logo Troy Weber, Enterprise District Sales Manager
SHI

“[A] big motivator for working with INOC was its ability to navigate the interpersonal dynamics of a massive enterprise. Our client had multiple CTOs, CIOs, and about two dozen IT SVPs. INOC was able to galvanize all these stakeholders by demonstrating real thought leadership in their discipline. They could show what’s likely coming in two or three years in terms of automation and machine learning—and how DevOps was going to play into support. That was super important to our client.”

SHI logo Troy Weber, Enterprise District Sales Manager
SHI

Dive into our resources

  • Get a clear and concise introduction to outsourced NOC support in our definitive guide.
  • Learn three factors to consider when deciding to outsource or not in our handy decision guide.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • Get an introduction to outsourced NOC staffing models in our staffing guide.
  • Take a look at our onboarding process and what to expect if you turn up support with us.
  • Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
  • Explore a few best practices in our guide to ITIL incident management.
  • Start improving MTTR and MTBF in your optical networks with our eight tips.
  • Get some unique perspectives on managing cloud infrastructure in our blog post.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
  • See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.

  • Learn how INOC partnered with SDI Presence to reduce ticket volume by 50% and increase monitoring accuracy by 25% for critical infrastructure customers.

Get in touch with us

Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.

Become an INOC VISION Partner

Need to deliver 24x7 NOC support to your customers? Become an INOC VISION Partner and get the NOC capabilities you need at a fraction of the cost and complexity.

Let’s Talk NOC

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