Operations & Tools Integration

Need to take you or your customers’ existing support infrastructure to the next level with an outsourced NOC solution? Enhance support through fully-customizable integrations that bring your business goals within reach.

Capabilities & Expertise Request a NOC Consultation

Seize every opportunity to improve NOC service through seamless integrations

Need an outsourced NOC support partner who can augment and build on your current IT support capabilities? Put our operational expertise and support capabilities to work without disrupting your current IT environment with a range of client, third-party, and OEM-specific integrations.

We integrate seamlessly with all your support systems, both technical and procedural, to fill gaps, enhance current capabilities, and offer entirely new ones. Whether you need simple support augmentation to escalate activities to your engineers or a NOC team that can take a more active role in working and resolving issues, we integrate with virtually any tool, process, or system to help you meet the growing demands for service among end-users and customers.

Free White Paper Top 10 Challenges to Running a Successful NOC

Download our free white paper and learn how to overcome the top challenges in running a successful NOC.

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Objective-driven integrations Business objectives first, technical questions second

Each technical integration we plan and implement starts by identifying the tangible business outcome it will produce. Only then do we set out to build the technical integration that enables us to get there.

Seamless support collaboration within your own IT environment

Already have significant investments in support resources? Keep all the functionality you rely on while augmenting and enhancing it operationally. Sharpen and expand your NOC support capabilities without changing the way you do business or the environment you’re comfortable working in.

If you need it, we can build it

Years of seeing and solving problems through sophisticated integrations make us uniquely equipped to understand your challenges and overcome them with the simplest, most effective integrations possible.

Monitoring Systems

Northbound SNMP Traps
Northbound Email Alerts
REST API Endpoint
And other mechanisms

Ticketing Systems

Unidirectional NOC to Client Messaging for Notification
Unidirectional NOC to Client Messaging for all NOC Updates
Bidirectional Messaging with NOC-Authoritative Ticket Creation
Bidirectional Messaging with NOC or Client-Authoritative Ticket Creation

Alarming interface integrations

Running your own monitoring tools? We integrate downstream of your NMS, EMS, and/or devices through an alarming interface—the mechanism by which your systems tell ours that an event has occurred.

Event correlation and ticketing integrations

Once we’ve received your alarm, we employ both human and automated ticket correlation processes to create appropriate incident tickets, problem tickets, and other records, which can be synchronized to your ticketing system for troubleshooting and resolution.

CMDB integrations

A seamless CMDB integration ensures our configurations are a perfect match. For each alarm we receive and each subsequent ticket we create, CMDB integration associates the appropriate meta information, arming the NOC engineer with the actionable information they need to make informed decisions. When necessary, we also draw on years of experience to enhance existing CMDB structures and capabilities, further enhancing efficiency and effectiveness.

Short and long-term integration management assistance

Need additional help transitioning and managing integrations from your end? Get additional support from our internal experts or let us locate a trusted third-party resource to guide you through the integration process. We’re happy to fill gaps and further augment your team where and when it's needed.

Stay in control of your IT environment

We approach each integration as a genuine enhancement, not a replacement. Our integrations are tailored to complement your service operations and tools without eliminating the policies, processes, and procedures that make your team effective.

"We really value the INOC team's understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion."

Joe Phelan, Vice President, Customer Service
Adtran

"INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support."

George J. Cornachini, Global Technology Consultant
Digital Realty

Dive into our resources

Get a clear and concise introduction to outsourced NOC support in our definitive guide.
Learn three factors to consider when deciding to outsource or not in our handy decision guide.
Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.
Get an introduction to outsourced NOC staffing models in our staffing guide.
Take a look at our onboarding process and what to expect if you turn up support with us.

Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
Explore a few best practices in our guide to ITIL incident management.
Start improving MTTR and MTBF in your optical networks with our eight tips.
Get some unique perspectives on managing cloud infrastructure in our blog post.
Learn the difference between NOC managed services and outsourced NOC support in our quick-guide.

See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.
Learn how INOC partnered with SDI Presence to reduce ticket volume by 50% and increase monitoring accuracy by 25% for critical infrastructure customers.

Download our most popular white paper on the 10 most common NOC challenges.
Download another popular white paper on the practical considerations for running an effective NOC.
See where you can better measure and optimize performance in your NOC with our metrics guide.
Read up on 10 critical operational best practices in our most popular blog post.
Get some expert perspectives on today’s NOC tools and software in our rundown.

Get in touch

Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.

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