NOC Turnup & Assessment

Our turnup and assessment processes make issues, opportunities, and requirements clear and actionable—whether you’re turning up support on NOC, partnering to integrate our services with your own, or optimizing your current NOC operations.

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NOC Turnup
(Outsourced Support)

New clients often worry about the process of outsourcing their NOC support. Rightly so. It’s a big undertaking that depends on asking the right questions and gathering a full set of requirements from the start. We make onboarding easy with a proven turnup process guided by experts each step of the way.

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NOC Assessment
(Operations Consulting)

Need help improving operations for an existing NOC or designing an effective operational framework for a new one? We uncover every gap and inform every recommendation through a comprehensive assessment phase. We analyze your business (or your customers' businesses), understand your internal and external support requirements, SLAs, security requirements, and much more.

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Free White Paper Top 11 Challenges to Running a Successful NOC

Download our free white paper and learn how to overcome the top challenges in running a successful NOC.

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Turn up on our NOC in 6 easy steps

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Our dedicated service turnup team walks you through our process with a few helpful tools to keep everyone aligned. We typically get clients up and running on our award-winning NOC in four to eight weeks. Once you’re up, you’ll get access to a client/customer portal to see what we’re tracking in real time. Actionable metrics help your team—and ours—benchmark performance and determine the root cause of ongoing issues for more effective resolution and prevention.

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Initiation

This phase sets the foundation with internal and external kickoff meetings, establishing communication channels, and gathering initial network information. Key stakeholders from both sides align on expectations and project scope.

Planning

We create a detailed project roadmap using sprint methodology and conduct a Business Requirements Review to ensure both teams are aligned on scope and goals. The plan is shared for review, allowing for any necessary adjustments.

Execution

The bulk of the setup happens here, including configuring monitoring systems, gathering network data for the CMDB, and preparing runbooks. Collaboration between both parties ensures all necessary documentation is completed and alarm systems are tailored.

Pre-Go Live

We conduct rigorous testing of systems, alarms, and procedures and provide training for our NOC team. Both teams work closely to refine any outstanding issues and prepare for the live transition.

Go Live

The official transition of monitoring responsibilities happens on this day, with us activating the alarm systems and sending you the final documentation. This phase is typically quick due to extensive prior testing.

Close

For 30 days post-launch, we continue to monitor the service and hold weekly calls to address any issues. The onboarding team ensures a smooth handoff to the Client Service Manager, who will handle ongoing support.

NOC Assessment Reveal opportunities within your current NOC or build a new one with the operational framework it needs to succeed

Whether you want to improve your current NOC through a comprehensive evaluation or you’re building a new NOC and need an operational framework that satisfies your requirements while incorporating best practices, we walk you through a detailed assessment process that examines people, process, and platform from every angle.

Current NOC Optimization

Business Requirements & Gap Analysis

Dealing with a costly NOC? We leave no stone unturned to reveal gaps and highlight opportunities for improvement. Optimization starts with a deep dive into people, process, and platform using the ITIL framework to identify weaknesses and inform action. We also conduct a maturity analysis to circle the gaps and provide you with a set of recommendations you can implement yourself or with our help.

 

NOC Design & Implementation

Business Analysis & Requirements Gathering

Building out a new NOC? Arm it with the operational strategy it needs to achieve peak performance. We help you design and implement an operational framework incorporating ITIL best practices to maximize NOC efficiency and effectiveness from day one. We’ll closely analyze your business support needs and gather all relevant requirements to ensure your operational strategy is fine-tuned to satisfy the business while taking advantage of every opportunity in front of you. 

Trusted by Leading Enterprises, Service Providers, and OEMs

Adtran logo Adtran Digital Realty logo Digital Realty SDI logo SDI AquaComms logo Aqua Comms

We really value the INOC team's understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.

Joe Phelan, Vice President, Customer Service
Adtran

Take the first step toward a more effective and efficient NOC

Want to learn more about turning up on our NOC Platform or how we can help you optimize or design and implement your NOC operations for peak performance? Tell us a little about yourself, your infrastructure, and your challenges. We'll follow-up within one business day by phone or email.
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Let’s Talk NOC

Use the form below to drop us a line. We'll follow up within one business day.

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