Get intelligent alerts & shorten response times through US-based 24x7 network operation center monitoring & support

NOC MONITORING SERVICES: THE LEADER IN THE FIELD

Maximize uptime and performance with award-winning 24x7 network operation center monitoring. We deliver custom monitoring solutions that cut through the noise to deliver intelligent, actionable alerts to enterprises, communications service providers, and OEMs. Focus on what matters most and leave NOC monitoring to us.

Submit the form below to tell us a little about your NOC support needs. We'll respond within one business day to learn more about your business challenges, answer questions, and provide possible solutions with a personalized quote if desired.

NOC MONITORING SERVICES

Complete network operation center monitoring & support services

We actively monitor your infrastructure and applications in real time, 24x7, to identify faults, make actionable correlations, and prepare tickets for resolution without disrupting your team or your business.

Get the information you need to resolve issues quickly or minimize the need for on-call engineers by leaving NOC support to us. We ensure issues are worked by appropriate engineers to fit your specific service level needs and keep your infrastructure up and running at all times.

Need us 24x7?

Our NOC monitoring and support services are tailored to meet the needs of your technology environment and operational workflow across all support areas.

Event Monitoring & Management
Incident Management
Problem Management
Capacity Management
On-demand NOC Support
Service Transition
- Planning & Support
- New Service Onboarding
- Change Management
- Service Asset & Configuration Management
Service Reporting & Service Analysis
Complementary Support Services
- Platform Integration Services
- Client Runbook Development
- Client Infrastructure Management Setup
- Custom Functionality
- Provisioning

Enterprise

Network
Cloud
Servers
Databases
Storage
Applications
Service Desk
Tier 1-3 Support

Service providers

White-label Support
Layer 0, 1, 2, 3 Technologies
SD-WAN, SDN, NFV
Carrier Support
Service Desk
Tier 1-3 Support

OEM

White-label Support
Optical, Ethernet, IP Technologies
SD-WAN, SDN, NFV
Span Management
Field Support
Product Support
Service Desk
Tier 1-3 Support

Comprehensive network operation center monitoring capabilities

We apply decades of experience to deliver optimal performance and availability through award-winning NOC monitoring and support.

Network

We ensure reliable and uninterrupted service for network providers of all sizes. Our 24x7 NOC team keeps you online and your customers happy. From equipment failures to fiber cuts, our experts have detected and quickly resolved thousands of service disruptions for network providers.

Cloud

Bring your cloud infrastructure into clear, actionable view. We help you track configuration states and correlate those changes to potential impacts on your host and application performance as you scale applications and evolve your infrastructure.

Servers

Need experienced server support? We deliver a number of server and application monitoring capabilities, including SMTP, POP, IMAP, HTTP(s), MySQL, SSH, Telnet, and more.

Databases

Manage the health of your databases by detecting errors, failures, and response issues. Our database experts run scripts, test queries, and collect and review logs to isolate database issues for effective resolution.

Applications

Our dynamic application monitoring technology tracks web responses, actual transactions, and application health—isolating them to the source, whether from physical and virtual servers or database queries.

Storage

The INOC Platform provides comprehensive monitoring and support capabilities for storage systems. We ensure your storage arrays and volumes are accurately monitored and supported with the correct procedures for restoring failures and facilitating storage and capacity planning through the tools available in the NOC.

Direct or integrated network operation center monitoring

Direct monitoring

Need a single-source monitoring system for a currently unmonitored environment? The INOC Platform serves as a single-source hub for all alerts identified across every device, cloud instance, and application in your environment. Alerts are analyzed by a team of highly-skilled experts who utilize our proprietary NOCView tool to correlate alarms and generate tickets. Depending on your service level requirements, the INOC Platform gives your team or our team the actionable information it needs to resolve issues at their root—quickly and completely.
Tools integration

Have existing monitoring tools and need us to integrate? No problem. The INOC Platform plays well with virtually any tool you’re using today. We provide integration support to help the NOC take advantage of your own monitoring and management toolsets, applications, and systems—augmenting and enhancing your workflow so you can keep using the systems you know and love while leaving NOC operations to us. If a handoff is necessary, we can bring it back to the environment that you’re comfortable working in.

One NOC platform—built for flexibility & speed

The INOC Platform actively monitors your infrastructure and applications in real time, 24x7, to identify faults, make actionable correlations, and prepare tickets for resolution without disrupting your team or business.

INOC NMS or Integrated Manager of Managers

Our NMS can receive event data and poll your infrastructure elements—network, cloud, and applications—using a variety of mechanisms and protocols. Whether you need direct monitoring or you want us to integrate current monitoring tools, we seamlessly connect the INOC Platform to your infrastructure or your tools so alarms flow freely to us.

Correlation, machine learning & automation

We use advanced correlation and machine learning tools to improve accuracy and identify network, infrastructure, and application issues faster and implement automation to respond to incidents wherever possible to reduce resolution times.

NOCView

Alarms are presented to highly-skilled engineers who utilize advanced tools to correlate and open tickets as needed. NOCView allows our NOC to receive, acknowledge, and process events—all within your SLA windows.

Ticketing

Comprehensive ticket management means we keep you fully informed directly or provide one-way or bidirectional integration with your own ticketing system, so you can continue with what you are already used to.

Data warehousing

All event and ticket information is captured and securely stored in our data warehouse. We store CMDB data, event data (alerts, calls, emails), incident data, and performance data.

KPIs & reporting

Warehoused data is fed into your client portal, which provides clear reporting overviews into KPIs through dashboards, as well as detailed information on NOC support activity, real-time network status, and performance. Standard and custom reports based on event, incident, and performance data are available from the portal.

Give your engineers a rest—we've got it covered

Let your technical team focus on projects that support revenue growth, not low-level maintenance that keeps them up at night. Our 24x7 Service Desk is here to handle these and other support tasks so your engineers can invest their time and attention where it matters most. Through our NOC Support Framework, we significantly reduce the burden on internal support teams by handling at Tier 1 what many organizations are forced to utilize advanced technical staff for—sometimes by as much as 90%.

Faster reaction, faster resolution

Around-the-clock service means precious time isn't lost in the logistics of logins and all the other tasks that slow down recovery. Each support process is documented, understood, and trained on by those delivering service so the right information can be gathered and passed on to the appropriate team as quickly as possible.

Turn up support in a few simple steps

Following clearly outlined steps, our team walks you through the process to turn up your outsourced NOC.

INOC internal preparation

Onboard request
Service transition review
Internal kick-off

Service transition

Client kick-off
Working
Test/transition
NOC/Client training

Ready for service

Ready for service (RFS)
Complete pending 30 days
Completion

Trusted by leading enterprises, service providers, & OEMs

We really value the INOC team's understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.

Joe Phelan, Vice President, Customer Service

Adtran

INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support.

George J. Cornachini, Global Technology Consultant

Digital Realty

INOC plays a critical role in protecting vital terrestrial and subsea networks that demand the very best in monitoring. To us, an issue left undetected can compound into a multi-million-dollar fix. INOC’s expertise and responsiveness have become indispensable for our clients who rely on these networks. Notifications are escalated exactly where they need to go and we can meet virtually any reporting demand our clients bring to us.

Charles Cumming, Global VP of Operations

Aqua Comms

FREE WHITE PAPER

A Practical Guide to Running an Effective NOC

Download our free white paper and learn how to build, optimize, and manage your NOC to maximize performance and uptime.

Read the White Paper

Tell us a little about yourself, your infrastructure, & your challenges

We'll follow up within one business day by phone or email to learn more about your business needs, ensure all your questions are answered, and provide recommendations with a personalized quote if desired.