NOC as a service 24/7 NOC monitoring that reduces high-tier support activities by 60-90% and drives down MTTR by as much as 900%

Experience seamless network operations with our proactive, scalable, and cost-effective NOC monitoring services. We're the only US-based, 24x7x365 NOC support provider unlocking machine learning and automation to radically improve ITSM performance. Trusted by leading enterprises, service providers, and OEMs worldwide. Talk to us when you want to reduce costs, free yourself from break/fix work, and maximize uptime with a reliable, expert NOC partner.

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Get industry-leading NOC operations expertise

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22

Years of experience

500+

Supported customers & partners

200+

Support operation staff

We keep good company. Join other leading organizations getting world-class support and accelerating their business with INOC.

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You have better things to do than monitor and manage infrastructure.

How much is inefficiency—or incapability—costing you?

NOC support shouldn’t prevent you from focusing your attention where it’s needed most: innovating and growing your business.

When support activities pile up, IT managers often throw expensive tools and staff at specific problems but rarely see better network performance and happier end-users or customers.

Many teams aren’t structured or staffed to make their IT operations efficient and effective, especially 24/7. Without a better option, IT staff remain burdened with low-level support activities that steal valuable time from strategic projects.

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Problems we solve Which of the following challenges are you dealing with?

Infrastructure monitoring, visibility, and observability

  • Poor network and operational observability

  • Inadequate monitoring

  • Inefficiencies from tool overload

  • Tool integration challenges

  • Tools can't be customized or scaled

NOC management expertise and performance

  • Underperforming current NOC or provider

  • Overstretched internal resources

  • Lack of needed NOC capabilities

  • Internal burnout

  • Compliance concerns

Cost management

  • Escalating network management costs

  • Unpredictable network management costs

  • Hidden management costs

  • Lack of service pricing clarity

  • Vendor management complexity

Let's talk NOC

Submit the form to let us know you want to learn more about INOC. We’re here to help you find your optimal NOC solution and will respond within one business day.
We care about privacy as much as you do. Any information you provide will be kept private. To learn how INOC handles your information, please see our privacy policy.

NOC Lifecycle Solutions®

NOC support shouldn’t prevent you from focusing your attention where it’s needed most: innovating and growing your business.

When support activities pile up, IT managers often throw expensive tools and staff at specific problems but rarely see better network performance and happier end-users or customers.

Many teams aren’t structured or staffed to make their IT operations efficient and effective, especially 24/7. Without a better option, IT staff remain burdened with low-level support activities that steal valuable time from strategic projects.

Get started
NOC Solutions
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24x7 NOC Support Services

Need us 24x7? Overnight? Just on weekends? Our award-winning outsourced NOC support services provide exactly the level of support you need—when you need it. Focus your attention and resources on revenue-generating projects and leave infrastructure monitoring and management to the team trusted by enterprises, communications service providers, and OEMs to deliver maximum uptime, availability, and performance.

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NOC Operations Consulting

We diligently assess internal and external support requirements and draw on operational best practices to provide tiered organization structures, define appropriate workflows, and provide full operational visibility into your infrastructure and support. Work with our NOC experts to identify meaningful metrics and develop detailed reports for top NOC performance, whether you need to design a new NOC or optimize your existing one.

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Tap into the most powerful NOC monitoring service available today

Our NOC service, powered by the INOC Ops 3.0 Platform, actively monitors your infrastructure and applications in real time, 24x7, to identify faults, make actionable correlations, and prepare tickets for resolution—all without disrupting your team, your business, or your customers.

This platform serves as our operating system—the intersection of technology, operations, and service delivery. Its design enables us to ingest alarm feeds from various sources, auto-correlate those events into a single ticket, and present that ticket through a single pane of glass for efficient Incident, Problem, and Capacity Management.

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Inside INOC Ops 3.0

Ops 3.0 enhances NOC service's speed, accuracy, and consistency by appropriately automating key parts of alarm ingestion, correlation, and ticketing. It seamlessly integrates with various NMS platforms and ITSM tools, leveraging a robust CMDB and automated workflows to maximize the effectiveness of your existing tools. This ensures rapid incident response, cost savings, and high availability, enabling comprehensive 24x7x365 service delivery.

 
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Our platform allows for the ingestion of alarm and event information from your NMS infrastructure (such as LogicMonitor, New Relic, Nagios, or Dynatrace), enabling us to receive alarms from a simple network monitoring tool or a whole suite of monitoring tools (everything from application management to traditional network management to optical or physical layer management systems). If you don’t currently use an NMS or aren’t satisfied with your instance, hosted solutions like LogicMonitor, New Relic, or iMonitor (our headless alarm management platform) are available. Integrating these NMS tools with the AIOps platform ensures seamless alarm and event management—a key service differentiator.

The core of our alarm and event management system is our AIOps engine, which utilizes machine learning to automate low-risk tasks and extract actionable insights from the vast amounts of data gathered across clients' supported environments. Our AIOps tools correlate alarms from multiple sources, perform deep inspection of those alarms, and enrich them with additional metadata from our CMDB to expedite informed action. Importantly, you can seamlessly integrate your existing infrastructure monitoring system with our AIOps toolset to retain the systems you already use while further maximizing those investments. This integration feeds alarms from your NMSs (or ours if needed) into our platform, streamlining alarm correlation, enrichment, and automatic ticket creation. After a ticket is generated, our platform automatically identifies and attaches CIs from our CMDB, giving NOC engineers clear direction for investigation before any human intervention. The platform also supplies relevant knowledge articles and runbooks, facilitating fast, accurate diagnosis and action plan development.

Our advanced CMDB enriches alarm data with vital configuration and business impact details, enabling precise assessment and action. Unlike basic CMDBs that contain only device or asset data, the INOC CMDB includes all essential information for AIOps to correlate events, create incident tickets, assess impact, and guide NOC engineers in resolving issues. This is why we prioritize creating and maintaining it throughout the service lifecycle. We ensure seamless integration of our CMDB with our clients' configurations, allowing us to associate the necessary meta information with every alarm and ticket. This equips our NOC engineers with the actionable information they need to make informed decisions. Additionally, we leverage our years of experience to enhance our clients’ existing CMDB structures and capabilities, further improving efficiency and effectiveness.

Our platform's ITSM component enhances automation capabilities by attaching CIs and records from the CMDB to incident tickets created by AIOps. This process automates initial impact assessment and provides NOC engineers with a likely set of issues and impacted service areas — even before they touch the ticket. The platform also automatically attaches knowledge articles and runbooks, enabling the NOC engineer to quickly access reference material for diagnosis and action plans, further increasing their efficiency. 

The platform automatically resolves certain short-duration incidents, optimizing NOC efficiency by focusing on critical issues and reducing manual intervention. Incidents that can't be auto-resolved are escalated to the appropriate tier of NOC engineers for expert resolution, leveraging enriched data and detailed documentation for effective problem-solving.

Direct monitoring or tools integration

Whether you need a single-source monitoring system for a currently unmonitored environment or need us to integrate with your existing monitoring tools, our service seamlessly connects to your infrastructure or your tools so alarms flow freely to us.

AIOps-enabled correlation, automation, and more

We use advanced correlation and machine learning tools to improve accuracy and quickly identify network, infrastructure, and application issues. Automation is implemented wherever possible to better respond to incidents and reduce resolution times.

ITSM and ticketing

We provide comprehensive ticket management, keeping you fully informed directly or providing one-way or bidirectional integration with your own ticketing system.

Automated alarm correlation

Our platform uses machine learning to significantly reduce the time from initial alarm to incident ticket creation. This ensures that tickets are created for every event deserving of one, and nothing is missed. We carefully and continually monitor and fine-tune the platform’s machine learning, which makes us faster and more accurate in identifying issues as we gather more data.

Incident automation

Our platform ingests alarms via our AIOps engine and enriches and correlates them with similar alarms to create a single incident ticket. Then, automated workflows assign or attach impacted CIs and differentiate the affected services or CIs from the likely cause of an incident. This level of incident automation is available on day one of service.

Auto-resolution of short-duration incidents

Momentary disruptions can cause incidents that quickly resolve themselves, which can be a useless distraction for NOC engineers. To address this, we've added automation that automatically resolves any ticket that has alarms within a few minutes. This provides faster updates to our supported clients and reduces non-productive work for the NOC.

The INOC Ops 3.0 workflow at a glance

ops 3.0 workflow
Learn a little more about Ops 3.0

The Ops 3.0 Platform enables our team to increase its accuracy and speed while reducing delays in human involvement. It frees NOC engineers to spend less time in the runbook and more time on strategic client projects.

By understanding an alarm's business impact and severity, the Ops 3.0 platform automatically prioritizes incidents to ensure critical issues are addressed first. Machine learning and automation (AIOps) automate key tasks and gather and correlate data, making it actionable for human engineers.

The AIOps toolset analyzes alarms and draws on an extensive Configuration Management Database (CMDB) to enrich that alarm data before correlating alarms and creating incident tickets. These tickets automatically attach Configuration Items (CIs) from the CMDB linked to the alarm data.

The platform then automatically attaches recommended knowledge articles that provide key details for resolving incidents—pre-gathering the information engineers need before they begin to act on it. Our support team then troubleshoots or communicates with carriers, field services teams, advanced engineers, or other third parties to guide the incident through closure. This process enables network engineers to quickly identify the root cause and achieve high availability.

With Ops 3.0, we’re leveraging our unique position in the NOC services industry to bring machine learning and automation directly into the NOC operations environment. We can finally harness and act on the vast amount of data generated in today’s infrastructure environments, marrying this insight with automation to augment and even take over tasks traditionally managed by engineers. We’re already measuring the outcome in significantly faster and more proactive response rates—and thus, happier customers and end-users.

Noc as a service Award-winning 24x7 NOC Monitoring Services

Our NOC monitors tens of thousands of infrastructure elements around the clock, rapidly responds to events and incidents, implements changes as needed, and continually improves operations—all under a more efficient service model.

Deep NOC management expertise and a proven operational framework ensure that you and your customers achieve the infrastructure performance and availability needed to grow and thrive confidently in a quickly changing technology landscape.

Simply put, our goal is 100% uptime for each client's technology environment—whether we’re supporting you directly or supporting your customers. Our NOC uses advanced event detection systems and SLA-specific responses to keep infrastructures operating. Outsourced NOC services are thorough and comprehensive, from initial setup to 24×7 support to post-event analysis and reporting. We typically reduce our clients’ total costs of ownership by 50% compared to building or scaling up an in-house NOC.

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Unlock next-level performance for a fraction of the cost

Join industry leaders achieving dramatic results with INOC.

INOC radically enhanced an industry-leading network OEM’s network operations, achieving a 30% auto-resolution rate for incidents and reducing major escalations from 123 in 2022 to 18 in 2023.

INOC’s operational improvements enabled the efficient onboarding of over 800 customers in six months, utilizing streamlined processes and AI-driven alarm correlation.

INOC streamlined AT&T Business’s network operations across 260 sites by implementing AIOps for precise alarm correlation, resulting in a reduction in NOC support onboarding time from 6 weeks to just 1 week.

This overhaul also decreased site escalations from nearly daily to just one per quarter, further supported by advanced operational reporting and self-service dashboards.

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  • 26% reduction in time-to-ticket

  • 50% reduction in time-to-resolution

  • 49% decrease in quality issues resulting from human error

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  • 20% reduction in ticket volume

  • Enabled multi-vendor interoperability

  • 5-minute SLA from alarm detection to ticket creation
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  • 900% decrease in average MTTR

  • 50% decrease in time-to-alarm

  • 20% of incidents auto-resolved with AIOps

Take a look inside our comprehensive service catalog

Our service catalog covers a wide range of operational support functions for proactively monitoring, detecting, and measuring service availability and performance across the infrastructure and its support operations—24x7 or whenever you need us. Expand the sections below for a sample of our comprehensive service catalog.

Want to integrate or white-label these services into your own service catalog? Talk to us about our partner program.

 

INOC service catalogue
Event Monitoring and Management

We monitor, detect, and process events and faults related to client networks, IT infrastructures, and services such as status changes or usage to determine the appropriate action, often resulting in an incident being logged for fault management.

Incident Management

We detect and resolve incidents in order to restore services as quickly as possible and minimize downtime of our clients’ proactively monitored infrastructure and services. Notification, Tier 1, 2, and 3 services are available.

Problem Management

For those receiving our Tier 3 Incident Management services, Standard Problem Management includes performing activities needed to diagnose the root cause of incidents and submitting change requests to resolve those problems. Predictive Problem Management aims to avoid incidents proactively. This service also maintains information about problems and workarounds for use by Incident Management.

Capacity Management

We record and manage the performance, utilization, and capacity of our clients’ infrastructure components to ensure client service-level targets are being met.

On-Demand NOC Support

We provide backup—overflow, disaster recovery—NOC support for our non-24x7 clients.

Product Support

We provide white-labeled technical support to clients of system integrators, OEMs, and independent software vendors. Notification, Tier 1, 2, and 3 services are available.

Help Desk Support

We record and manage service requests—for information, advice, standard troubleshooting support, or access to a service—for our clients' end users and end customers.

Call Center Support

We record and route calls from our clients’ end users and end customers.

Service Transition Planning and Support

We work together with our clients to define the specific steps for the initial setup of support, including per-customer onboarding if applicable.

New Service Onboarding

We onboard client and customer infrastructure with client-supplied information and assistance. Get in touch with us to see all the services included in standard turn-up support, including CMDB setup, connectivity, ticket system, alarm monitoring setup, call and email setup, NOC runbooks, and much more.

Change Management

We record and manage changes to infrastructure, services, and monitoring. After New Service Onboarding is complete, we make subsequent changes to our support to reflect changes in our clients’ or their customers’ infrastructure and support environments. These changes include scheduled maintenance support as well as Requests for Change, including move, add, change, and delete requests.

Service Asset and Configuration Management

SACM defines the service and infrastructure components required to deliver services to our clients and maintains accurate configuration records. Configuration records also include service and asset relationship information. This support process allows for better Change Management, Incident Management, and Problem Management and ensures adherence to standards, legal requirements, and regulatory obligations.

Service Reporting and Service Analysis

Service Reporting provides reports about INOC support. Service Analysis aligns the services with changing client business needs by identifying and implementing improvements to the services we provide. The objective of this process is to improve effectiveness and achieve these objectives in more economical ways. Service Analysis measures and monitors process compliance, quality, performance, and the business value of a given process.

Complementary Support Services

Complementary support services include Platform Integration Services, Client Runbook Development, Client Infrastructure Management Setup, Custom Functionality, and Provisioning.

Who we support

Enterprises

Tech • Utility • Finance • Healthcare • Insurance • Retail • Media • Government • Energy • Manufacturing • and more

Service Providers

Optical • Subsea • Telco • Wireless • Data Center • MSP • VAR • Systems Integrator • and more

Technology Vendors

Network Equipment • Cloud Provider • and more

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Get custom NOC support at the tier you need

Our multi-tier operational support structure enables managers to leverage the lower-cost first-level or Tier 1 team to perform routine activities, freeing up high-level technical teams to focus on more advanced support issues.

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Virtual Support
Notification Support

We detect and identify events from alarms, calls, and emails related to network and security equipment, circuits, cloud infrastructure, and applications. This also includes creating incidents and notifying or escalating them to the client or customer until the incident has been acknowledged.

Tier 1 Support

At Tier 1, support includes initial event correlation, infrastructure, service impact determination, and incident prioritization within established SLA timeframes—in addition to the scope of Notification Support. We work the vast majority of issues to resolution without impacting your team at all. Our Tier 1 resolution rates typically sit between 60% and 80% for all issues.

Advanced (Tier 2 & 3) Support

Our advanced support team expands on Tier 1’s expertise to include a deeper, investigative level of troubleshooting expertise in network and IT technologies and specialized knowledge for highly involved resolution.

Let’s work together to:

1. Gain complete network observability and immediate operational enhancements.

Through a structured onboarding process that includes custom runbook creation, comprehensive CMDB setup, and integration with your existing tools, we set the stage for significant operational improvements. This process unlocks total visibility into your current network and IT operations, offering access to observability, performance, and operational metrics that are clearly visualized for easy stakeholder interpretation. Within the first three months, you immediately benefit from the capabilities of the INOC Ops 3.0 Platform, including AI-driven automation, ITSM workflows, and a sophisticated CMDB, essential for effective incident prioritization and management.

2. Rapidly improve ITOps performance.

Our platform, combined with our structured operational framework, significantly improves incident response times and operational efficiency. Over just the first few months, expect a dramatic reduction in high-tier support activities by 60% to 90%, faster issue resolution, and a substantial boost in service levels, marked by enhanced speed, precision, and reliability. You’ll achieve measurable gains across the metrics that matter most. We typically achieve 50% faster incident analysis, a 45% reduction in time to action, and a 30% decrease in MTTR in one year.

3. Drive operational maturity while reducing costs.

We deliver operational maturity and cost efficiency by embracing a cycle of continuous improvement, using data analytics for optimizing operations and automating routine tasks. This approach streamlines processes and frees up resources for strategic use. Adoption of the ITIL v4 framework aligns operations with industry standards, ensuring resilience and agility. Through these strategies, we become a value-added partner for achieving long-term operational success with a focus on efficiency and adaptability. We typically reduce our clients’ total costs of ownership by 50% compared to an in-house NOC.

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We seamlessly integrate with your existing infrastructure tools

Network monitoring systems, ticketing tools, and communications platforms—INOC seamlessly integrates with your infrastructure management systems. Keep using your desired toolset while getting even more out of it.

  • Alarming interface integrations (NMS, EMS, etc.)
  • Event correlation and ticketing integrations (ITSM, ITOM, etc.)
  • CMDB integrations
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Secure and certified from top to bottom

We meet rigorous international standards in ensuring the confidentiality, integrity, and availability of customer data, systems, and infrastructure monitored and managed by our network operations centers. To maintain our ISMS, we’ve built a comprehensive security team that includes staff roles in compliance, technical, and SOC operations.

  • 7-year background checks, including drug screening
  • SOC 2 Type II—Dual primary data centers
  • Centralized Access—Secure NOC facilities, KeyCard access
  • Complete client separation—Connectivity, Server, Databases, Reporting
  • Dedicated security team—Administrative & technical staff
  • Security certifications—ISO 27001:2022 certified NOC, NERC CIP compliance (energy), US Privacy Shield, CAS(T) compliant (UK)

“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”

Adtran logo Joe Phelan, Vice President, Customer Service
Adtran

“INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support.”

digital realty logo George J. Cornachini, Global Technology Consultant
Digital Reality

Ready to learn more? Let’s talk NOC.

Submit the form to let us know you want to learn more about INOC. We’re here to help you find your optimal NOC solution and will respond within one business day.

We care about privacy as much as you do. Any information you provide will be kept private. To learn how INOC handles your information, please see our privacy policy.

Frequently Asked Questions

What is INOC?

INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.

Is this service or software?

INOC is a NOC services provider, not a NOC software provider. Our NOC platform is not a SaaS or similar type of product. Rather, it’s the platform on which our support services operate and through which our client teams interface with us. Our award-winning outsourced NOC support services provide exactly the level of support you need—when you need it. We also offer comprehensive best practices consulting for helping existing NOCs significantly improve the support provided to end-users and customers.

Why outsource NOC support to INOC?

Businesses outsource part or all of their NOC support to us when they want to reduce costs, improve efficiency, and access specialized expertise, which ensures the smooth and reliable operation of their networks and IT infrastructures. Rather than shoulder the costly burden of building, scaling, and managing a NOC, our clients and partners immediately plug into our operationally mature, highly scalable NOC operation for a fraction of the cost and complexity.

How does pricing work?

Our NOC service is custom-priced based on a few key factors—the first being the volume of incidents handled or projected to be handled on a monthly basis. The second pricing factor is the size and composition of the infrastructure or number of devices within the supported environment. Pricing is also impacted by the nature of the integration work necessary to enable support from us. Get in touch with us for more information.

Can INOC help us improve our existing NOC?

Yes! In addition to our outsourced NOC services, we also deliver NOC operations consulting to assess and recommend improvements to existing NOCs. Our NOC experts assess support requirements, analyze gaps, and draw on operational best practices to provide tiered organization structures, define appropriate workflows, and provide full operational visibility into your infrastructure and support systems. Get in touch with us to discuss a consulting engagement.

What is the process for establishing service with INOC?

Following clearly outlined steps, our team walks you through the process of turning up NOC service with us. First, simply get in touch with us any way you'd like–by web form, phone, or email. We'll schedule as many discovery sessions as are necessary before kicking off our onboarding process to prepare and transition you for service. We typically get clients up and running in just six to nine weeks.

What will our initial call entail?

Our NOC services consultations are tailored to your needs, whether you’re looking for outsourced NOC support or operations consulting for a new or existing NOC. No matter where our discussion takes us, you’ll leave with clear, actionable takeaways that inform decisions and move you forward. We can discuss your support goals and challenges; how to align NOC support with your broader business needs; a NOC operations design and tech review; pricing details, etc.