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About INOC Leadership

INOC’s leadership leverages decades of experience in NOC operations and technology support at the executive level. While our expertise is internationally recognized, we’re small enough to recognize the importance of personal interaction. Our team collaborates closely with clients and enjoys long-term relationships with the companies INOC has served.

Brandon Atkins

Brandon Atkins

SENIOR DIRECTOR OF NOC OPERATIONS

Brandon has over 20 years of expertise in Operations Management, Process Engineering, Customer Service, and Project Management. Before his current role at INOC, he worked at Bethesda Softworks/Zenimax Online Studios in numerous positions, including Director of Business Operations and NOC Manager. He was also Director of Network Operations at Epana Networks and Operations Manager at Covad Communications. His team focuses on increasing INOC clients’ service availability through rapid and advanced troubleshooting and maintaining experienced Tier 2 engineering capacity. Brandon has a BS in Business Administration from Frostburg State University.

Eric Idler

Eric Idler

DIRECTOR OF SHARED NOC

Eric has worked at INOC for six years, starting with the Service Desk team before progressing into numerous leadership roles, including Manager of Advanced Incident Management and Senior NOC Manager. With hands-on experience in Operations and Service Desk Management, he currently manages the Shared NOC. He ensures that incidents are handled efficiently and effectively through their life cycle to support INOC clients. Eric has a BS in Economics and Computer Science from the University of Wisconsin-Madison.

Austin Kelly

Austin Kelly

DIRECTOR OF ADVANCED TECHNICAL SERVICES

Austin has worked at INOC for over eight years in several positions, starting as a NOC Engineer and advancing his way to managing Tier 2 and Advanced Technical Services (ATS), before moving to his current position. He has deep expertise in Service Management, Technical Support, and Configuration Management and leads infrastructure design, engineering, and project support for various technologies in his current role.

Jim Martin

Jim Martin

VICE PRESIDENT OF TECHNOLOGY

Jim has over 30 years of experience in network and systems design, and global critical infrastructure deployments. Prior to joining INOC, Jim was the Director of Operations at the Internet Systems Consortium, where he led the team operating F-Root, a worldwide anycast cluster providing critical Internet infrastructure as one of the 13 global DNS root servers. Previously, he was a Principal Consultant at DeepDive Networks and an IP Architect at Woven Systems, which was later acquired by Fortinet. Jim has also served as a Solutions Architect at Netzwert AG, a Senior Research Scientist at Nortel Networks, and a Lead Engineer at Interop, where he designed, built and managed the InteropNet. He works with IETF, where he authored a number of RFCs. In addition, he leads the IETF NOC Team, designing and delivering the network that powers the IETF. He is active with NANOG, DNS-OARC, RIPE, and ICANN.

Peter Prosen

Peter Prosen

VICE PRESIDENT OF NOC OPERATIONS

Pete has 30 years’ experience in engineering and sales, including systems engineering, software development, OEM and channel sales, product management, process design and improvement, and system quality assurance. He has worked for a range of companies in the cable, telephony, cellular data and wireless markets, including E-Band Communications, Motorola, FlexLight Networks and ADC Telecommunications. The high-level wireless expertise Pete brought to INOC enabled the development of new and innovative solutions for clients. As manager of both INOC’s NOC and field services teams, he ensures quality and efficiency across the operation.

Prasad Rao

Prasad Rao

PRESIDENT

An organizational efficiency and quality control expert, Prasad has 25 years of experience in operations, finance and business development in the IT and manufacturing industries. Prior to INOC, he was Director of Engineering at RC Machine, where he oversaw the engineering of automotive production machines. He was also co-founder and chief executive of Vidhata Plastics, a pioneering manufacturer of polyurethane shoe soles. A graduate of the Indian Institute of Technology-Madras, Prasad holds an M.S. in industrial engineering from the University of Illinois.

Prasad Ravi

Prasad Ravi

PRESIDENT

Prasad has more than 25 years of networking and IT experience. Prior to INOC, he was Director of Enterprise Network Services at Rush University Medical Center. Previously, he applied computational science methods to problems in engineering at the National Center for Supercomputing Applications. Prasad holds a Ph.D. in computational science from the University of Illinois at Chicago and an MBA from Northwestern University. He is the author of 14 published papers.

Rick Smith

Rick Smith

VICE PRESIDENT OF CUSTOMER ADVOCACY

Rick has spent more than 30 years in the network services field as a project manager and consultant. For nearly 17 years, he was a network engineer at the University of Wisconsin-Madison. At INOC, he has led several divisions, including NOC Operations/Service Delivery, Network Engineering and Systems/Development. He now spearheads INOC’s Customer Advocacy group, aimed at consistently delivering the highest quality service and exceeding client expectations. Rick attended UW-Madison and holds a degree from Herzing University, which named him to its Wall of Fame for his professional accomplishments.

Mark Biegler

Mark Biegler

SENIOR OPERATIONS ARCHITECT

Mark has been a leader and innovator in IT and Telecom for the past 20 years, focusing on Service Delivery and Operations, Service Level Management, Supplier Performance, and Information Security. His experience includes serving as the Vice President of IT at Netagen and the Director of Managed Services at Ciena, where he founded the delivery of their proactive 24x7 NOC Services to a worldwide customer base of large-scale enterprises and telecommunication service providers. Mark earned his Master's of Science and Bachelor's of Science in Computer Science from the University of Regina. Mark currently leads INOC’s NOC Operations Consulting practice, where he works with clients to assess their current state IT operations and provide tactical recommendations on how to maximize their operational maturity.

“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”

Joe Phelan, Vice President, Customer Service
Adtran

“INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support."

George J. Cornachini, Global Technology Consultant
Digital Realty

"INOC plays a critical role in protecting vital terrestrial and subsea networks that demand the very best in monitoring. To us, an issue left undetected can compound into a multi-million-dollar fix. INOC’s expertise and responsiveness have become indispensable for our clients who rely on these networks. Notifications are escalated exactly where they need to go and we can meet virtually any reporting demand our clients bring to us."

Charles Cumming, Global VP of Operations
Aqua Comms

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