Outsourced NOC Support
Maximize operational efficiency and effectiveness across your infrastructure through industry-leading 24x7 outsourced NOC support.
Maximize operational efficiency and effectiveness across your infrastructure through industry-leading 24x7 outsourced NOC support.
Achieve operational maturity and peak performance in your new or existing NOC through industry-leading NOC operations consulting.
Most IT teams have better things to do than monitor and manage infrastructure.
NOC support shouldn’t prevent you from focusing your attention where it’s needed most: innovating and growing your business.
When support activities pile up, IT managers often throw expensive tools and staff at specific problems, but rarely see better network performance and happier end-users or customers.
Many teams aren’t structured or staffed to make their IT operation both efficient and effective, especially 24x7. Without a better option, IT staff remain burdened with low-level support activities that steal valuable time from strategic projects.
Founded in 2000, INOC helps enterprises, service providers, and OEMs implement high-quality NOC support operations with deep expertise in processes, people and technology. Get the expertise you need to make sure your technology infrastructure and operations meet your support objectives, whether you need to build, improve or outsource your NOC support operations.
We ensure your end-users or customers are proactively monitored, measured, and managed for maximum service availability and performance, whether we’re supporting you from our 24x7 NOC locations, optimizing and designing your on-site NOCs, or delivering NOC service directly to your customers as your support partner.
Comprehensive network, server, and application monitoring, and a powerful operational framework, deliver detailed metrics and visibility, enabling our team or your team to react quickly and optimize for peak support execution.
Our NOC solutions enable you to meet demanding infrastructure support requirements and gain full control of your infrastructure’s technology, support, and operations.
Monitor and protect your infrastructure through custom outsourced NOC support and receive industry-leading best practices consulting for optimizing existing NOCs for optimal performance.
Need us 24x7? Overnight? Just on weekends? Our award-winning outsourced NOC support services provide exactly the level of support you need—when you need it. Focus your attention and resources on revenue-generating projects and leave infrastructure monitoring and management to the team trusted by enterprises, communications service providers, and OEMs to deliver maximum uptime, availability, and performance.
We diligently assess internal and external support requirements and draw on operational best practices to provide tiered organization structures, define appropriate workflows, and provide full operational visibility into your infrastructure and support. Work with our NOC experts to identify meaningful metrics and develop detailed reports for top NOC performance, whether you need to design a new NOC or optimize your existing one.
Looking for a NOC services partner who can fill 24x7 NOC support gaps and unlock new revenue opportunities in high-demand areas like managed services? The INOC VISION Partner Program gives you the solutions, training, tools, and support to accelerate profitability and expand your business at a fraction of the cost and complexity of standing up a NOC yourself.
Years of experience
Supported Customers & Partners
Support Operation Staff
We keep good company. Join other leading organizations getting world-class support and accelerating their business with INOC.
Draw on our deep knowledge and experience to better understand the opportunities for improving your support and develop an operational structure that unlocks its full potential. Learn more about how we run our NOCs and provide expert-level guidance in all areas of NOC support, optimization, design, and build.
With years of experience working in multi-vendor and multi-technology environments, our engineers know what it takes to keep our clients up and running 24x7. Learn how we provide technical expertise to enterprises, service providers, and OEMs, or explore our technical capabilities in specific areas of infrastructure.
Tech • Utility • Finance • Healthcare • Insurance • Retail • Media • Government • Energy • Manufacturing • and more
Optical • Subsea • Telco • Wireless • Data Center • MSP • VAR • Systems Integrator • and more
Network Equipment • Cloud Provider • and more
“We really value the INOC team’s understanding of NOC support and operations and their ability to support our growing customer base and requirements. They’ve understood and accommodated our changing needs in a way that encourages growth and expansion.”
“INOC combines end-to-end technical and operational expertise into an outstanding service package. They supported a complex optical network connecting multiple data centers with a level of organization and process efficiency that was impressive. Turnup was streamlined, painless, and transitioned smoothly into excellent ongoing 24x7x365 support.”
How INOC Helped AT&T Business Grow Its VA Hospital Guest Wi-Fi Program and Reduce Ticket Resolution Times by 35%
How INOC Partnered With SHI to Help a Large Financial Company Reduce Average MTTR by 900% Within One Year
How INOC Helped Adtran Improve Their Onboarding Process, Reduce Time-to-Ticket by 26%, and Reduce Time-to-Resolution by 50%
Download our free white paper and learn how to overcome the top challenges in running a successful NOC.
Our definitive guides to outsourced NOC support and partnering with a NOC service provider help you familiarize yourself with the advantages of strategic outsourcing and how to arrive at the best support solution to fit your business needs.
Within the first three months, you will benefit from the capabilities of the INOC Ops 3.0 Platform, including AI-driven automation, ITSM workflows, and a sophisticated CMDB essential for effective incident prioritization and management.
Over just the first few months, expect a dramatic reduction in high-tier support activities by 60% to 90%, faster issue resolution, and a substantial boost in service levels. We typically achieve 50% faster incident analysis, a 45% reduction in time to action, and a 30% decrease in MTTR in one year.
We deliver operational maturity and cost efficiency by embracing a continuous improvement cycle, using data analytics to optimize operations and automate routine tasks. We typically reduce our clients’ total costs of ownership by 50% compared to an in-house NOC.
Have questions? Want to discuss a possible engagement? We’re here to help you find your optimal NOC solution.
Need to deliver 24x7 NOC support to your customers? Become an INOC VISION Partner and get the NOC capabilities you need at a fraction of the cost and complexity.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of NOC Lifecycle Solutions®, including NOC support, optimization, design, and build services for enterprises, service providers, and OEMs. INOC solutions significantly improve the support provided to partners’ and clients’ customers and end users.
INOC is a NOC services provider, not a NOC software provider. Our NOC platform is not a SaaS or similar type of product. Rather, it’s the platform on which our support services operate and through which our client teams interface with us. Our award-winning outsourced NOC support services provide exactly the level of support you need—when you need it. We also offer comprehensive best practices consulting for helping existing NOCs significantly improve the support provided to end-users and customers.
We help businesses reduce costs, improve efficiency, and access specialized expertise, which ensures the smooth and reliable operation of their networks and IT infrastructures. Rather than shoulder the costly burden of building, scaling, and managing a NOC, our clients and partners immediately plug into our operationally mature, highly scalable NOC operation for a fraction of the cost and complexity. Learn more in our definitive guide to outsourced NOC support.
Our NOC service is custom-priced based on a few key factors—the first being the volume of incidents handled or projected to be handled on a monthly basis. The second pricing factor is the size and composition of the infrastructure or number of devices within the supported environment. Pricing is also impacted by the nature of the integration work necessary to enable support from us. Read our pricing guide or get in touch with us for more information.
Following clearly outlined steps, our team walks you through the process of turning up NOC service with us. First, simply get in touch with us any way you'd like–by web form, phone, or email. We'll schedule as many discovery sessions as are necessary before kicking off our onboarding process to prepare and transition you for service. We typically get clients up and running in just six to nine weeks. Read our onboarding guide for more information.