Our NOC is highly integrated. It runs on a single platform with no disparate software tools or systems — a streamlined operational workflow for efficient troubleshooting.

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  • NOC Operations Platform Features:

    1. NOC Console
      Event monitoring and management console that allows our NOC to receive, acknowledge and process events — alerts, calls, emails, etc. — within the SLA windows.
    2. Trouble Ticket System
      Comprehensive ticket management features; INOC provides one-way or bidirectional integration with each client’s own trouble ticket system.
    3. Network Management System (NMS)
      INOC’s NMS includes support for optical, wireless and enterprise technologies. We also receive event data from your own NMS via email, northbound SNMP,  or API.
    4. Element Management Systems (EMSs)
      INOC’s NMS receives event data from clients’ EMSs via email, northbound SNMP or API. We also host and manage your EMS environment optionally.
    5. NOC Knowledge Base
      System for storing and updating client support processes and procedures, workflows and documentation.
    6. Circuit Database
      Application stores on-net and off-net circuit information, hierarchical relationships, associated equipment and port information.
    7. Client/Customer Portal
      Provides executive summaries in the form of dashboards, as well as detailed information on NOC support activity, real-time network status and performance. Standard and custom reports based on event, incident and performance data are available from the portal.
    8. Client-Specific Tools and Integration
      INOC provides integration support to help the NOC take advantage of your own monitoring and management toolsets, applications and systems.

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