Originally posted by Telecom Review North America
Telecom Review recently met with Prasad Ravi, CEO of INOC and Rick Smith, Vice President in order to give our readers an insight into the outsourced NOC business and INOC the Company.
Prasad has more than 20 years of networking and IT experience. Prior to INOC, he was Director of Enterprise Network Services at Rush University Medical Center, where he built one of the first large-scale ATM networks and streamlined the delivery of applications across the enterprise.
INOC’s US-based Network Operations Center team is not only trained to manage incidents, but also mentored via continuous review so they become skilled experts in the business. Their NOC platform securely and seamlessly connects to a client’s infrastructure, providing advanced event detection and efficient workflow management.
Customers can use INOC for a period of time and then take their NOC services back in house when they are ready. “We have an existing process for customers to transition back to their own NOC when they are ready”, Prasad told us.
Prasad told us that, “Most of our clients are based in the US. We have 100+ clients today and are growing. Our platform integrates with clients current platforms so the transition is painless.”
INOC serves infrastructure providers – network, cloud, application – and enterprises across a variety of industries. Common to all is the need for reliable coverage and the most effective use of resources. Their NOC facilities and support team are US-based, but they service clients globally. From outsourced monitoring and support to setting up Network Operations Centers for clients, INOC has deep expertise in NOC operations.
View this article in its entirety on the Telecom Review North America website here.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of technology infrastructure monitoring, reporting and support services for communication service providers and enterprises. From a primary NOC in Madison, WI, and a Disaster Recovery NOC near Chicago, IL, INOC’s 24×7 staff provides a hands-on approach to incident resolution. INOC proactively processes critical technology support issues and delivers timely information to improve the uptime, availability and performance of applications, servers and networks. A client web portal, NOCVIEW4, provides extensive reporting capabilities and visibility into infrastructure monitoring and support activity in real-time. INOC cost-effectively integrates 24×7 NOC support into a client’s existing support operation to deliver greater uptime. For more information on INOC and its services, email email@example.com or call +1-877-NOC-24X7 (+1-877-662-2497). You will also find additional information on our website, INOC.COM, or by following INOC on Twitter, LinkedIn and Google+.
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