May 2, 2014
A provider of IT infrastructure maintenance solutions for value-added resellers (VARs), including maintenance support for all major network, server and storage platforms, Smart 3rd party selected INOC’s 24×7 NOC Services for efficient trouble ticket resolution and escalation, technical troubleshooting and network monitoring.
Under the agreement, INOC provides Smart 3rd Party with 24×7 support across its multi-vendor, multi-technology environment, including:
- Network Interface Cards (NICs);
- Disk Arrays;
- Tape Libraries;
- Storage Area Network (SAN) Switches; and
- Host Bus Adapters (HBAs)
Each technology is effectively monitored in accordance with Smart 3rd Party’s desired service levels. With a dedicated staff of experts on call at any time, INOC is able to reduce problem diagnosis and resolution timeframes for Smart 3rd Party, enabling the company to uphold its commitment to service quality to customers without sacrificing performance, hiring additional staff or charging higher premiums.
Leveraging INOC’s technical expertise and proven processes. Smart 3rd Party can fulfill customer requirements more effectively, while simultaneously expanding its customer base into previously untapped business segments. Furthermore, INOC’s stateside primary and Disaster Recovery NOCs allow Smart 3rd Party to provide its customers a substantial advantage in terms of efficiency and cost, when compared to the offshore facilities of most large Original Equipment Manufacturers (OEMs).
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of technology infrastructure monitoring, reporting and support services for communication service providers and enterprises. From a primary NOC in Madison, WI, and a Disaster Recovery NOC near Chicago, IL, INOC’s 24×7 staff provides a hands-on approach to incident resolution. INOC proactively processes critical technology support issues and delivers timely information to improve the uptime, availability and performance of applications, servers and networks. A client web portal, NOCVIEW4, provides extensive reporting capabilities and visibility into infrastructure monitoring and support activity in real-time. INOC cost-effectively integrates 24×7 NOC support into a client’s existing support operation to deliver greater uptime. For more information on INOC and its services, email firstname.lastname@example.org or call +1-877-NOC-24X7 (+1-877-662-2497). You will also find additional information on our website, INOC.COM, or by following INOC on Twitter, LinkedIn and Google+.
iMiller Public Relations for INOC
Tel: +1 866 307 2510