April 29, 2014
Senior Director of Business Services Art Meierdirk to Discuss the Keys to Controlling Costs While Effectively Managing Today’s Advanced Technology Assets
NORTHBROOK, IL, APRIL 29, 2014– INOC, a 24×7 Network Operations Center (NOC) and global provider of outsourced NOC monitoring, reporting and support services, today announces that its Senior Director of Business Services, Art Meierdirk, will be speaking at UTC Telecom 2014, presented by the Utilities Telecom Council (UTC). The conference takes place May 6-9 at the Sheraton Phoenix Downtown Hotel in Phoenix, Arizona. INOC representatives will also be available for customer meetings as well as media and analyst briefings during the event at booth #343 on the expo floor.
Mr. Meierdirk will join industry experts from the utility and business and technology consulting sectors on the panel “The Cost of Modernization: Perspectives on Effectively Managing Today’s Advanced Technology Assets without Breaking the Bank”, taking place Thursday, May 8 from 4:15 PM – 5:30 PM in North 124 A. Alongside fellow panelists Dan Belmont, Director of Energy and Utilities, West Monroe Partners, LLC, and Gary Sanders, Telecommunications Manager, Sun Prairie Utilities, Mr. Meierdirk will discuss ideal advanced asset management practices in regards to network infrastructure, security and cloud computing for utility companies. The participants will also provide further insight into cost-effectively meeting rising consumer demands by proactively monitoring and quantifying IT support activities, including event and incident management, processing service requests, maintenance of documentation and continuous review of service performance.
Reviewing the critical role NOCs play for a cross-section of utilities, this panel will explore the keys to obtaining robust, real-time outage management and operational visibility across support processes, as well as reducing the number and duration of sustained network outages; increasing operational efficiency; cutting costs of distributed asset maintenance; and repurposing IT staff to focus on strategic IT projects and infrastructure improvements – all while controlling costs.
“The utility industry is seeing extraordinary growth and technical modernization, unearthing new difficulties in managing cost and operations throughout the transformation,” says Art Meierdirk, Senior Director of Business Services at INOC. “This panel is specifically designed to instill in attendees a deeper understanding of how to ensure continuity and maximize uptime by leveraging cost-effective, internal and external IT resources. With the ability to reduce resolution time and enhance end-user experience, more utilities are using NOCs for their monitoring and reporting solutions.”
INOC combines state-of-the-art software technology, highly resilient and redundant NOC infrastructure, proven processes and expert IT staff to improve uptime, availability and performance of utility networks. INOC’s 24×7 NOC Services offer real-time monitoring of critical infrastructure components as well as rapid incident response and resolution; extensive reporting capabilities, providing 24×7 visibility into infrastructure support activity; and operations run book development, detailing comprehensive and client-specific operational support processes for Incident Management, Problem Management and Change Management.
UTC Telecom 2014 is an international gathering for thousands of information and communication technology (ICT) professionals who are shaping critical infrastructure to deliver increasingly secure, reliable, and economical energy and water resources in North America and worldwide.
To request a meeting with INOC at UTC Telecom 2014, email firstname.lastname@example.org.
To learn more about INOC, visit www.inoc.com.
For more information about attending UTC Telecom 2014, visit www.utc.org.
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of technology infrastructure monitoring, reporting and support services for communication service providers and enterprises. From a primary NOC in Madison, WI, and a Disaster Recovery NOC near Chicago, IL, INOC’s 24×7 staff provides a hands-on approach to incident resolution. INOC proactively processes critical technology support issues and delivers timely information to improve the uptime, availability and performance of applications, servers and networks. A client web portal, NOCVIEW4, provides extensive reporting capabilities and visibility into infrastructure monitoring and support activity in real-time. INOC cost-effectively integrates 24×7 NOC support into a client’s existing support operation to deliver greater uptime. For more information on INOC and its services, email email@example.com or call +1-877-NOC-24X7 (+1-877-662-2497). You will also find additional information on our website, INOC.COM, or by following INOC on Twitter, LinkedIn and Google+.
iMiller Public Relations for INOC
Tel: +1 866 307 2510