March 2, 2014
NORTHBROOK, IL, MARCH 2, 2014– INOC, a 24×7 Network Operations Center (NOC) and global provider of NOC monitoring, reporting and support services, completed another expansion of the Madison NOC facility to support new clients and growth from existing clients. The expanded NOC is twice the size of the previous facility and improves workflow between various support groups and the NOC. INOC continues to operate a Disaster Recovery NOC near Chicago.
“The new layout is designed to improve communications between service turn-up and 24×7 support teams”, says Rick Smith, INOC’s vice president of Customer Advocacy. “The turn-up team is continuously engaged with our clients even after the initial service turn-up. All changes and additions to our clients’ NOC support go through this team and therefore having good workflow is paramount to delivering high-quality services to our clients.”
The expanded NOC also incorporates improved sound absorption, upgraded network infrastructure and physical security. In addition, the workflow changes improve the NOC Management’s ability to work with the NOC Engineers by providing better visibility in to operations.
“INOC is constantly working on ways to improve NOC support for our clients”, says Prasad Ravi, CEO of INOC. “This investment in NOC expansion is a reflection of our commitment to deliver on our goal of 100% customer satisfaction.”
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global provider of technology infrastructure monitoring, reporting and support services for communication service providers and enterprises. From a primary NOC in Madison, WI, and a Disaster Recovery NOC near Chicago, IL, INOC’s 24×7 staff provides a hands-on approach to incident resolution. INOC proactively processes critical technology support issues and delivers timely information to improve the uptime, availability and performance of applications, servers and networks. A client web portal, NOCVIEW4, provides extensive reporting capabilities and visibility into infrastructure monitoring and support activity in real-time. INOC cost-effectively integrates 24×7 NOC support into a client’s existing support operation to deliver greater uptime. For more information on INOC and its services, email firstname.lastname@example.org or call +1-877-NOC-24X7 (+1-877-662-2497). You will also find additional information on our website, INOC.COM, or by following INOC on Twitter, LinkedIn and Google+.
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